Please check our COVID-19 Updates page for information regarding any recent shipping and delivery changes.
Orders placed before 10am PST will be processed the same day. Orders placed on weekends or public holidays will be processed the next business day. We will endeavor to process all orders within these time frames, however there may be delays during busy sale periods. Once an order has been processed, please allow up to 3-5 business days for delivery. For Canada orders, please allow 5-7 days for delivery.
The company will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.
International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.
If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.
Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.
Pinky Promise we are working as hard as we can to make sure your parcel gets to you!
We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as large or oversize item, a delivery surcharge will apply. We deliver via UPS ground (delivery in 3-5 days).
West Coast / West Central
Small Parcel: $6.95
Standard Parcel: $7.95
Large Parcel: $15
Oversize Parcel $25
East Coast / East Central / Southern USA
Small Parcel: $6.95
Standard Parcel: $9.95
Large Parcel: $20
Oversize Parcel $35
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel $300
Standard Parcel: $40
Large Parcel: $80
Oversize Parcel $250
Small Parcel: $10.50
Standard Parcel: $25
Large Parcel: $50
Oversize Parcel $125
We offer free shipping for all US* orders $150 and over. Please note: this offer does not include rugs. *Excludes Hawaii and Alaska.
We hope you love your online purchases however if you change your mind, we offer refunds or 110% credit notes, if the merchandise:
Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault.
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders.
Please note: We do not offer exchanges on any items.
Faulty or damaged items can be returned by following the above process. Please contact firstname.lastname@example.org
Please note shipping costs, sale items and gift certificates are non-refundable.
Thank you for choosing an Olli Ella rug. To ensure your rug maintains its appearance for years to come please take care of it using the following care instructions:
Please do not position your rug in direct sunlight to avoid fading and discolouration. Rotate your rug regularly to ensure even wear. Olli Ella rugs are only intended for indoor use. Using an underlay will help to prevent premature wear and keep your rug in position. An underlay is vital if your rug is placed on light coloured surface to avoid migration of dyes.
Rugs should be vacuumed on low suction (front and back) with care on a regular basis as a build-up of dirt and sand will reduce the rugs lifespan. Your rug can also be taken outside and shaken / lightly beaten.
Rugs should be professionally cleaned every 1 - 3 years depending on use.
We do not recommend storing your rug for any length of time due to risk of moth damage and humidity.
We do not recommend the use of stain preventative treatments such as Scotch Guarding.
Blot liquid spills immediately using paper towel or a white towel. Never rub a wet liquid stain. If the spill has left a mark use a small amount of lukewarm water and wool wash and gently blot out. Make sure to remove all wool wash from the rug. Dry flat out of direct sunlight. In the case of mud or dirt on your rug, brush out and/or vacuum with care once mud is dry. If the stain can't be removed using these methods have your rug professionally cleaned.