Dinkum Dolls
Roo

Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Once an order has been placed, please allow 3-5 business days for standard delivery. For Canada orders, please allow 5-7 days for delivery. Please note that these are estimated delivery times and depending on the postal network, this may vary slightly.

FedEx will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.

Please note: If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.

Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

All US orders ship directly from our US warehouse, meaning there are no extra charges for domestic US orders. International orders shipping outside of the US may be subject to import duties or taxes. Please contact your local customs office for more information.

We ship all of our US domestic orders via FedEx. At this time USPS is the only entity that can deliver to a PO box or an APO, FPO or DPO address due to governmental security reasons.

So as not to delay your order, please ensure you provide a valid physical address at checkout.

Receive Free Standard Shipping storewide when you spend over $100 site wide. (For domestic orders within United States only. Excludes Alaska & Hawaii)

West Coast / West Central
Small Parcel: $7.95
Standard Parcel: $9.95
Large Parcel: $17.95
Oversize Parcel: $26.95
Rugs: $50

East Coast / East Central / Midwest / Southern USA
Small Parcel: $9.95
Standard Parcel: $12.95
Large Parcel: $21.95
Oversize Parcel: $35
Rugs: $50

Alaska
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel: $300
Rugs: $250

Hawaii
Standard Parcel: $50
Large Parcel: $90
Oversize Parcel: $250
Rugs: $250

International
(Canada)
Small Parcel: $10.50
Standard Parcel: $35
Large Parcel: $85
Oversize Parcel: $150
Rugs: $220

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as a large or oversize item, a delivery surcharge will apply. We deliver via FedEx (delivery in 3-5 days).

Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods.

Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind, as we are unable to make any changes once your order has been finalized.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at support@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately on support@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Our warehouse is located in California, USA.

We work with FedEx for all our domestic and international orders

If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.

We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.

Returns must meet the below conditions:

• Is returned within 30 days of order delivery
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund

Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.

You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.

To start your return, please click here and follow the prompts.

For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.

The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.

For International Returns, you will need to arrange your own shipping and send your return to:

ATT: Olli Ella Returns
          C/O- Primary Freight Services
          2091 Raymer Avenue
          Suite A & B
          Fullerton, CA 92833

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Please return your product in its original packaging and return within 30 days of receiving your order.

Packages received after this period will not be accepted.

Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.

If you need any further assistance with your return please contact our Customer Happiness Team at support@olliella.com 

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.

We’re so sorry to hear this!

For faulty or damaged items please click here and follow the prompts.

Once your image has been reviewed, we will get in touch with a resolution.

If you need further assistance with this please contact our Customer Happiness Team at support@olliella.com

For all change of mind returns on products, shipping is at the customers expense for refunds and store credit.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.