Frequently Asked Questions

You are currently on our US site, which ships to the United States and Canada. If your country is not listed, please click here to shop in your region.

How much does shipping cost?

We offer free shipping for all mainland US orders over $150. To view shipping rates to your region, please visit our Delivery & Returns page. You can also calculate shipping on each product page or in your cart.

How long will it take to receive my order?

Orders placed before 10am PST will be processed the same day. Once your order is dispatched it can take approximately 3-5 business days to be delivered. For Canada orders, please allow 5-7 days for delivery. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery & Returns page.

How can I track my item?

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Can I add to my order once it's been placed?

Please note that we are be unable to add items to your order once it has been placed. If you would like to add extra items you will have to place a separate order.

What currencies can I shop in?

You are currently on our US site - all prices are charged in USD. You can also shop in AUD via our AU site, GBP via our UK site, and EUR via our EU site.

What countries do you ship to?

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

Do you offer returns?

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds.We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders.You can find our full Returns Policy and instructions on our Delivery & Returns page.

How can I use a promo code?

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at support@olliella.com

How can I contact customer service?

To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us at support @olliella.com or if you prefer to speak on the phone, you can call us on (+1) 818 369 1880. However you like to chat with us, we’re here to help xx

PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )

Where are you located?

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.