You are currently on our US site, which ships to the United States and Canada. If your country is not listed, please click here to shop in your region.
How much does shipping cost?
We offer free shipping for all mainland US orders over $150. To view shipping rates to your region, please visit our Delivery & Returns page. You can also calculate shipping on each product page or in your cart.
How long will it take to receive my order?
Orders placed before 10am PST will be processed the same day. Once your order is dispatched it can take approximately 3-5 business days to be delivered. For Canada orders, please allow 5-7 days for delivery. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery & Returns page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
You are currently on our US site - all prices are charged in USD. You can also shop in AUD via our AU site, GBP via our UK site, and EUR via our EU site.
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds.We now offer free returns on WARES apparel (excludes underWARES briefs) for all domestic orders.You can find our full Returns Policy and instructions on our Delivery & Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. If you are having trouble applying your promo code, please contact our customer happiness team at email@example.com
How can I contact customer service?
To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us at firstname.lastname@example.org or if you prefer to speak on the phone, you can call us on (+1) 818 369 1880. However you like to chat with us, we’re here to help xx
PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.
How does your Halloween Trick or Treat Promotion work?
We're so excited to give you a Halloween Trick or Treat!
Simply enter you details and spin the wheel - When the wheel stops spinning your Trick or Treat promo code will pop up on the screen.
Make sure to make a note of it and simply enter at check out to receive you discount. You can use your code across our website on all products except Dozy Dinkums, Holdie Folk Fairies, the Wonder Wagon and any pre-order items. Not ready to use your code just yet? Don't worry, keep a note of it and you can use it anytime until midnight on the 31st October.