- Cozy Dinkums
- Original Luggy
- Wonder Wagon
- Dinkum Dolls
- Dozy Dinkums
- Changing Baskets,
Frequently Asked Questions
You are currently on our US site, which ships to the United States and Canada. If your country is not listed, please click here to shop in your region.
How much does shipping cost?
We offer free shipping for all mainland US orders over $150. To view shipping rates to your region, please visit our Delivery & Returns page. You can also calculate shipping on each product page or in your cart.
How can I use my Thank You Discount Code?
This code is exclusive to our Olli Ella database subscribers. Simply enter your personal code at checkout to receive $20 off your next order over $100. Not in conjunction with any other offer or code. Online only. Expires 25th August 2022
How long will it take to receive my order?
Orders placed before 10am PST will be processed the same day. Once your order is dispatched it can take approximately 3-5 business days to be delivered. For Canada orders, please allow 5-7 days for delivery. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery & Returns page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds.We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders.You can find our full Returns Policy and instructions on our Delivery & Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at firstname.lastname@example.org
How can I contact customer service?
To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us at email@example.com or if you prefer to speak on the phone, you can call us on (+1) 818 369 1880. However you like to chat with us, we’re here to help xx
PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.