Delivery & Returns
Shipping and Delivery Times
Please allow up 5 working days for your order to be dispatched. Once it has been sent, it can take approximately 5 working days to be delivered.
The company will arrange for the delivery of goods to the address provided as a preferred delivery address.
International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.
If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.
Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.
We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as large or oversize item, a delivery surchase will apply. We deliver via UPS ground (delivery in 3-5days)
Delivery rates are as follows:
West Coast / West Central
Standard parcel : $7.95
Large Parcel: $15
Oversize parcel $25
East Coast / East Central / Southern USA
Standard parcel : $9.95
Large Parcel: $20
Oversize parcel $35
Standard parcel : $45
Large Parcel: $85
Oversize parcel $300
Standard parcel : $40
Large Parcel: $80
Oversize parcel $250
We are sure that you will love your Olli Ella purchase – but if, for any reason you don’t please see below for our returns policy.
All unused products may be returned for a full refund providing ALL of the following conditions are met:
1. Returned Product is received by Olli Ella within 14 days from receipt of goods
2. Products have been unused, unwashed, and are returned in original packaging in original condition.
3. Products shipped to customers outside of the USA are not able to be returned.
*Shipping costs, sale items and gift certificates are non-refundable
If all of the above conditions are met please use the following instructions when returning/ exchanging product:
1. Contact firstname.lastname@example.org to request return/ exchange, explaining reason for return and listing order number.
2. Once return has been authorized product should be packaged in original packaging and returned within 14 days of authorization, with original packing list to:
Packages received after this period will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Once we receive returned goods and they prove to be in original condition with packaging and documentation we will process the refund. Please note that Olli Ella is not responsible for transit costs for returned items, these are at the customer’s expense unless a product has a fault.