What we are into now:
We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as large or oversize item, a delivery surcharge will apply. We deliver via UPS ground (delivery in 3-5 days).
We offer free shipping for all US orders $150 and over. Please note: this offer does not include rugs. *Excludes Hawaii and Alaska.
West Coast / West Central
Small Parcel: $6.95
Standard Parcel: $7.95
Large Parcel: $15
Oversize Parcel: $25
East Coast / East Central / Southern USA
Small Parcel: $6.95
Standard Parcel: $9.95
Large Parcel: $20
Oversize Parcel: $35
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel: $300
Standard Parcel: $40
Large Parcel: $80
Oversize Parcel: $250
Small Parcel: $10.50
Standard Parcel: $25
Large Parcel: $50
Oversize Parcel: $125
Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.
Once an order has been placed, please allow 3-5 business days for standard delivery. For Canada orders, please allow 5-7 days for delivery.
UPS will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.
If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.
International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.
Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.
If you have any questions about this, simply reach out to our Customer Happiness team at email@example.com or catch them on the live chat, via our website.
Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.
Our warehouse is located in California, USA.
We work with UPS for our USA orders.
If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.
View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.