Delivery

** Please note: Our warehouse will be closed on Thursday November 28 & Friday November 29 in for Thanksgiving, returning to normal operations on Monday December 2nd. **

Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Once an order has been placed, please allow 3-5 business days for standard delivery. For Canada orders, please allow 5-7 days for delivery. Please note that these are estimated delivery times and depending on the postal network, this may vary slightly.

FedEx will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.

Please note: If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.

Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

We ship all of our US domestic orders via FedEx. At this time USPS is the only entity that can deliver to a PO box or an APO, FPO or DPO address due to governmental security reasons.

So as not to delay your order, please ensure you provide a valid physical address at checkout.

Receive Free Standard Shipping storewide when you spend over $100 site wide. (For domestic orders within United States only. Excludes Alaska & Hawaii)

West Coast / West Central
Small Parcel: $7.95
Standard Parcel: $9.95
Large Parcel: $17.95
Oversize Parcel: $26.95
Rugs: $50

East Coast / East Central / Midwest / Southern USA
Small Parcel: $9.95
Standard Parcel: $12.95
Large Parcel: $21.95
Oversize Parcel: $35
Rugs: $50

Alaska
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel: $300
Rugs: $250

Hawaii
Standard Parcel: $50
Large Parcel: $90
Oversize Parcel: $250
Rugs: $250

International
(Canada)
Small Parcel: $10.50
Standard Parcel: $35
Large Parcel: $85
Oversize Parcel: $150
Rugs: $220

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as a large or oversize item, a delivery surcharge will apply. We deliver via FedEx (delivery in 3-5 days).

Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods.

Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind, as we are unable to make any changes once your order has been finalized.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at support@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately on support@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Our warehouse is located in California, USA.

We work with FedEx for all our domestic and international orders

If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.