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See-Ya Suitcase Promotion

Enjoy 25% off our See-Ya suitcase collection for a limited time only.

This special offer excludes our new release collection prints: Boardwalk, Sorbet, Hayride, and Wildflower.

Offer valid from midnight 24th May - midnight 27th May (local time).

Offer is not valid with any other discounts or promo codes.

Gift With Purchase

All purchases via our website of or above the value of AU - $100, US - $100, UK - £ 50, EU - € 65 - between 15th May 2024 and June 15th 2024 will be allegeable to add a mystery gift to cart. Not in conjunction with any other offer. Not valid on gift cards. One gift per order. 

Win A Dinkum Doll Competition

Win a Dinkum Doll’ competition entries open 7am PDT, Thursday 16th May and finishes 6:59pm PDT, Wednesday 12th June.

All purchases via our website of or above the value of $100 between Friday 17th May and June 13th will automatically go into the draw.

Excludes gift card purchases

There will be one winner selected globally per week, totaling four winners throughout the four week period.

One entry per order over $100.

Winners drawn at random and announced each Friday AEST. Winners will be notified by email.

Prize valued at $174 AUD. Prizes will be shipped from Byron Bay, Australia.

Introduction

Welcome to www.olliella.com (the “Website”). Please read these Terms of Use (the “Terms”) before using the Website. When you come us.olliella.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions and privacy policy.

  1. This Website is operated by Olli Ella. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.
  2. Within the Website, you may find links or references to third party materials and websites outside www.us.olliella.com . We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.
  3. It is a condition of your using www.us.olliella.com that you have read and consented to the terms of our privacy policy. This tells you how we use your personal information.
  4. Olli Ella makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website.
  5. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.
  6. We may change any aspect of www.us.olliella.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.
  7. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to the law of the United States, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under US law.

Copyright & Trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Olli Ella or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Olli Ella and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Olli Ella or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Olli Ella and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our written consent.

Order Confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. Delivery of Goods will be 1-10 days from date that the Order was placed. 

Price and Payment

All prices are quoted in United States Dollars (USD) and, where appropriate, are inclusive of sales tax but exclusive of delivery charges. We try to ensure that all prices on display on the Website at www.us.olliella.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on your order confirmation. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. All payments must be in USD. We accept payment by Visa, MasterCard. We will charge you as soon as your order has been placed.

Promo Codes

  • Promo codes are valid for a limited time only, Olli Ella reserves the right to modify them at any time. 
  • Promo code applies to qualifying items only. See the specific details of the promo code for excluded products. 
  • Promo codes cannot be applied to previously placed orders. 
  • Promo codes do not apply to pre-orders, unless otherwise specified. 
  • Promo codes do not apply to Gift Cards, Nursing Chairs or Sale items, unless otherwise specified. 
  • Promo codes are not transferable, may not be resold or redeemed for cash. 
  • Only one promo code can be used at a time and cannot be combined with other offers using promo codes. 

Gift Cards

  • Gift Cards may only be redeemed at the Olli Ella website.
  • Gift Cards are not valid to be redeemed at any Olli Ella stockists.
  • Gift Cards have no expiry date.
  • Gift Cards are not redeemable for cash. 
  • Olli Ella does not take responsibility for any lost Gift Cards.
  • Gift card purchases do not form part of the free shipping threshold.

Cancellation and Returns

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

We offer refunds or 110% credit notes, if the merchandise:

  • Is returned within 30 days of order delivery 
  • Was not purchased with sale price (excluding apparel items)
  • Has not been used or worn
  • Is not soiled or damaged 
  • Has original packaging and tags
  • Return authorisation number has been issued

If all of these conditions are met, please use the following instructions when requesting return product:

  • Contact support@olliella.com to request authorisation number. Please explain reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.
  • Once return has been authorised, you will be issued a WRA#. Please return product in original packaging along with a Returns Authorisation Form and return within 30 days of receiving your order.

Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition, with packaging and documentation, we will process the credit note refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Where a credit note is issued, it will be at 110% of your order value. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. 

Faulty or damaged items can be returned by following the above process. Please contact support@olliella.com

Please note, shipping costs, sale items and gift-certificates are non-refundable.

Limitation of liability

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of in accordance with the laws of the state of California, USA. Any disputes concerning this website are to be resolved by the courts having jurisdiction in California.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

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