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Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

  • Is returned within 30 days of order delivery
  • Item arrived faulty
  • Has not been used or worn
  • Is not soiled or damaged
  • Has original packaging and tags
  • Return authorisation number has been issued
  • Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase

 

If all of the above conditions are met, please use the below process when requesting to return product:

  1. Contact our Customer Happiness Team on support@olliella.com to request your return. Please explain reason for return, request a credit note or a refund, and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
  2. Please return your product in its original packaging and return within 30 days of receiving your order.
  3. Download and complete your returns form, please pop this in with your return item.
  4. Return your product to the below address:

          Olli Ella Returns
          C/O- Primary Freight Services
          6545 Caballero Blvd
          Buena Park, CA 90620

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.

Faulty or damaged items can be returned by following the above process. Please contact support@olliella.com

We now offer free returns on our WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. Simply reach out to our Customer Happiness Team at support@olliella.com and our team will issue your returns authorisation number and send out your free shipping label. Easy!

For all change of mind returns on products outside of our WARES range shipping is at the customers expense. Simply reach out on customerservice@olliella.com to begin the returns process.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.

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