What we are into now:
Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.
We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.
Some conditions as follows;
If all of the above conditions are met, please use the below process when requesting to return product:
Olli Ella Returns
C/O- Primary Freight Services
6545 Caballero Blvd
Buena Park, CA 90620
Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee
Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.
Faulty or damaged items can be returned by following the above process. Please contact email@example.com
We now offer free returns on our WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. Simply reach out to our Customer Happiness Team at firstname.lastname@example.org and our team will issue your returns authorisation number and send out your free shipping label. Easy!
For all change of mind returns on products outside of our WARES range shipping is at the customers expense. Simply reach out on email@example.com to begin the returns process.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.