Holdie™ Folk Fairy
Willow

Receive Free Standard Shipping storewide when you spend over $150 site wide. (For domestic orders within United States only. Excludes Alaska & Hawaii)

West Coast / West Central
Small Parcel: $6.95
Standard Parcel: $7.95
Large Parcel: $15
Oversize Parcel: $25
Rugs: $50

East Coast / East Central / Southern USA
Small Parcel: $6.95
Standard Parcel: $9.95
Large Parcel: $20
Oversize Parcel: $35
Rugs: $50

Alaska
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel: $300
Rugs: $200

Hawaii
Standard Parcel: $40
Large Parcel: $80
Oversize Parcel: $250
Rugs: $200

International
(Canada)
Small Parcel: $10.50
Standard Parcel: $25
Large Parcel: $50
Oversize Parcel: $125
Rugs: $200

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as a large or oversize item, a delivery surcharge will apply. We deliver via FedEx (delivery in 3-5 days).

Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Once an order has been placed, please allow 3-5 business days for standard delivery. For Canada orders, please allow 5-7 days for delivery.

FedEx will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.

Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

We ship all of our US domestic orders via FedEx. At this time USPS is the only entity that can deliver to a PO box or an APO, FPO or DPO address due to governmental security reasons.

So as not to delay your order, please ensure you provide a valid physical address at checkout.

Please allow up to 5 business days for orders to be dispatched during busy sale periods.

Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind, as we are unable to make any changes once your order has been finalized.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at support@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately on support@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Our warehouse is located in California, USA.

We work with FedEx for all our domestic and international orders

If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

• Is returned within 30 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Return authorisation number has been issued
• Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase

If all of the above conditions are met, please use the below process when requesting to return product:

1. Contact our Customer Happiness Team on support@olliella.com to request your return. Please explain reason for return, request a credit note or a refund, and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
2. Please return your product in its original packaging and return within 30 days of receiving your order.
3. Download and complete your returns form, please pop this in with your return item.
4. Return your product to the below address:

          Olli Ella Returns
          C/O- Primary Freight Services
          6545 Caballero Blvd
          Buena Park, CA 90620

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES

If you’d like to contact us about a product that you received as a gift. Please make sure to provide us with the name or email address of the original purchaser so we can locate their order and assist you further.

If the purchase was made through one of our stockists, please refer to the below section “I purchased through a stockist”

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you. Alternatively, if this period has been exceeded, you can reach out to our wholesale team on wholesale@olliella.com, who will be happy to look into this for you.

To ensure they can help you as quickly as possible, please provide the following information:

• Product Name
• Photos of any fault along with the swing tag, showing the Olli Ella batch number
• Stockist Name
• Date of purchase
• Any proof of purchase you may have

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.

Faulty or damaged items can be returned by following the above process. Please contact support@olliella.com

We now offer free returns on our WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. Simply reach out to our Customer Happiness Team at support@olliella.com and our team will issue your returns authorisation number and send out your free shipping label. Easy!

For all change of mind returns on products outside of our WARES range shipping is at the customers expense. Simply reach out on customerservice@olliella.com to begin the returns process.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.