Big Luggy

Shipping and Delivery Times

Orders placed before 10am PST will be processed the same day. Orders placed on weekends or public holidays will be processed the next business day. We will endeavor to process all orders within these time frames, however there may be delays during busy sale periods. Once an order has been processed, please allow up to 5 business days for delivery. For Canada orders, please allow 5-7 days for delivery.

The company will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes. 

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

Pinky Promise we are working as hard as we can to make sure your parcel gets to you!

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as large or oversize item, a delivery surcharge will apply. We deliver via UPS ground (delivery in 3-5 days).

Delivery rates

West Coast / West Central
Small Parcel: $6.95
Standard Parcel: $7.95
Large Parcel: $15
Oversize Parcel $25

East Coast / East Central / Southern USA
Small Parcel: $6.95
Standard Parcel: $9.95 
Large Parcel: $20
Oversize Parcel $35

Alaska
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel $300

Hawaii
Standard Parcel: $40
Large Parcel: $80
Oversize Parcel $250

Canada
Small Parcel: $10.50
Standard Parcel: $25
Large Parcel: $50
Oversize Parcel $125

 

Free Shipping

We offer free shipping for all US orders $175 and over. Please note: this offer does not include rugs.

Website Returns and Exchange Policy

We hope you love your online purchases however if you change your mind, we accept exchanges or returns, if the merchandise:

• Is returned within 14 days of order delivery
• Was not purchased with sale price
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Return authorization number has been issued

If all of the above conditions are met, please use the following instructions when returning/exchanging product:

• Contact support@olliella.com to request authorisation number. Please explain reason for return and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
• Once return has been authorised you will be issued a WRA#. Please return product in original packaging along with a returns authorization form and return within 14 days of receiving your order.

 

Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit. 

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. 

Faulty or damaged items can be returned by following the above process. Please contact support@olliella.com

Please note shipping costs, sale items and gift certificates are non-refundable.