Rattan Big Luggy

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. If you order an item that is marked as large or oversize item, a delivery surcharge will apply. We deliver via UPS ground (delivery in 3-5 days).

We offer free shipping for all US orders $150 and over. Please note: this offer does not include rugs. *Excludes Hawaii and Alaska.

West Coast / West Central
Small Parcel: $6.95
Standard Parcel: $7.95
Large Parcel: $15
Oversize Parcel: $25
Rugs: $50

East Coast / East Central / Southern USA
Small Parcel: $6.95
Standard Parcel: $9.95
Large Parcel: $20
Oversize Parcel: $35
Rugs: $50

Alaska
Standard Parcel: $45
Large Parcel: $85
Oversize Parcel: $300
Rugs: $200

Hawaii
Standard Parcel: $40
Large Parcel: $80
Oversize Parcel: $250
Rugs: $200

International
(Canada)
Small Parcel: $10.50
Standard Parcel: $25
Large Parcel: $50
Oversize Parcel: $125
Rugs: $200

Orders placed before 10am PST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Once an order has been placed, please allow 3-5 business days for standard delivery. For Canada orders, please allow 5-7 days for delivery.

UPS will arrange for the delivery of goods to the address provided as a preferred delivery address. Please make sure you provide a physical address as we do not ship to PO boxes.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping.

Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Our warehouse is located in California, USA.

We work with UPS for our USA orders.

If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

• Is returned within 30 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Return authorisation number has been issued
• Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase

If all of the above conditions are met, please use the below process when requesting to return product:

1. Contact our Customer Happiness Team on support@olliella.com to request authorisation number. Please explain reason for return, request a credit note or a refund, and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
2. Once return has been authorised you will be issued a RA#. Please return product in original packaging and return within 30 days of receiving your order.
3. Thereafter you will need to complete our returns form.
4. Please return your product to the below address:

          Olli Ella Returns
          C/- Primary Freight Services
          6545 Caballero Blvd
          Buena Park, CA 90620

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Packages received after this period or without a RA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.

Faulty or damaged items can be returned by following the above process. Please contact support@olliella.com

We now offer free returns on WARES apparel (excludes underWARES briefs) for all domestic orders. Please reach out to our Customer Happiness Team following the returns process and our team will issue you a returns authorisation number for your return. You will receive a free shipping label inside your parcel. Easy!

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.